Frequently Asked Questions

  1. What documents do I need for customs clearance in Kenya?

    You will need a commercial invoice, packing list, bill of lading or airway bill, import declaration form (IDF), and any applicable licenses or certificates.

  2. How long does customs clearance take?

    Most shipments clear within 24–72 hours once documentation and payments are in order.

  3. Do you handle both imports and exports?

    Yes. We provide end-to-end solutions for both importers and exporters, including documentation, clearance, and transport.

  4. Which ports do you operate from?

    We operate primarily from the Port of Mombasa, but we also handle cargo through Nairobi ICD, Naivasha ICD, and border posts such as Malaba, Busia, and Namanga.

  5. Can you transport goods outside Kenya?

    Yes. We coordinate cross-border logistics to Uganda, Tanzania, Rwanda, South Sudan, and beyond.

  6. How can I request a quotation?

    Simply visit our Contact page, fill in the form, or email info@alujoenterprises.co.ke with shipment details. We’ll respond promptly.

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